Frequently Asked Questions
Everything you need to know about bringing a little magic into your home.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days. Once your order is dispatched, you will receive a tracking number via email to monitor its journey to your doorstep.
What is your return policy for home decor?
We want you to love your pieces. If you are not completely satisfied, you can return unused items in their original packaging within 30 days of delivery for a full refund.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working hard to expand our delivery services to more countries in the near future.
Are your products handmade or ethically sourced?
Yes, we prioritize working with independent artisans and sustainable manufacturers. Many of our textiles and ceramics are handcrafted, making each piece unique.
How can I track my order?
Once your order ships, you will receive an email containing a link to your tracking information. You can also log into your account on our website to view your order status.
What should I do if my item arrives damaged?
We take great care in packaging fragile items, but accidents happen. Please contact our support team within 48 hours of delivery with photos of the damage, and we will send a replacement immediately.